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If you don't find the answer to your question here, send E-mail to help@mm.com or call (651) 681-8018 (9am-5pm M-F). If you need to call outside our regular business hours, please leave a message.
DSL Set Up Information
  1. Follow Qwest's instructions for unboxing/cabling your modem or router.

  2. Then, configure your modem. You don't need to use the CD-ROM supplied by Qwest.
    Instead:
    • Open up your Web browser (Firefox, Netscape, Opera, Internet Explorer, etc.)
    • In the Address or Location field near the top, type in the URL:
          http://192.168.0.1
      (This is normally the URL; however, your network may be configured differently so the URL may end in .2, .3, .4, etc.)
    • Click the Return or Enter key on your keyboard. (Do not click the Go button.)
    • Proceed to Advanced Setup.
  3. Under WAN IP Addressing:

    Item/Protocol Utilized by this ISP: normally, the protocol is PPPoA (that's an A)
    PPPoE won't work.

    PPP Auto Connect: Normally it's checked.

    Encapsulation: Normally it's RFC 1483 bridged. But, if your modem comes defaulted to RFC 1483 routed and won't let you change it, leave it at RFC 1483 routed. It will change to the correct setting once the setup is finished.

    *ISP Username/PPP Username: Customer's 3-8 character username, typed in lower case with @mm.com appended to it.
        Example: userx@mm.com

    *ISP Password/PPP Password: Customers 6-8 character password, typed in lower case.

    This ISP definitely requires a username and password, so leave this box UNchecked.

    NOTE: A PPP username and password need to be entered for PPPoA customers. If your connection is bridged, you won't.

    IP Type/Addressing: Usually it's Dynamic IP-DHCP.

    VIP Mode: Normally left UNchecked.

    DNS Type: Normally, it's Dynamic DNS Addresses.

    ATM Encapsulation Type: Usually it's VC/MUX

    Click Save/Apply.

  4. Now you need to make sure the VPI and VCI are set correctly.

    Under Broadband/DSL Settings:

    VPI: 0

    VCI: 32

    Click Save/Apply.

    1. *If you're a new customer, please call us (651-681-8018) to let us know what username and e-mail address/es you would like. Customers get to choose their username and any e-mail addresses; we don't assign them. This is why we can't send out a welcome letter that contains a username and password -- customers get to choose their username. We will set up your account and give you any passwords and the ISP information.

    2. *If you're an existing customer and are converting your existing dial-up or mailbox to DSL, you already have the username and password. However, if you need to verify either one, please don't hesitate to contact us.

    3. *If you're an existing customer and are adding DSL with a different username, please contact us and let us know what you would like for that different username. We will give you the password.

DSL Troubleshooting Information
  • Has your DSL suddenly stopped, slowed down or says it can't connect to the server?

    1. Close out of all applications.

    2. Power cycle your DSL modem/router if it's an external one.

      (To power cycle if there is no on/off switch or button (and there usually isn't), remove the power cord from the back of the modem/router, not from the back of your computer, leave it out for one to two minutes (60-120 seconds), then plug it back in.)

    3. At the same time, power cycle all other hardware connected to your DSL network: e.g., any gateway, additional routers, hub, base for your wireless, etc.
      (Again, to power cycle if there's no on/off switch or button, remove the power cord from the back of the unit, not from the back of your computer, leave it out for two minutes (120 seconds), then plug it back in.)

    4. As soon as you plug your modem/router and other hardware back in, restart your computer/s.

      (You want your modem/router to finish power cycling before your computer is finished rebooting. Your computer will need some information from your modem generates when it's power cycled. Rebooting your computer forces your computer to accept this new information form your modem.)

    5. Once your computer has restarted and your modem/router finished power cycling, please note if the lights on your modem/router or computer indicate the correct status.

    6. If the lights are wrong, note which lights are incorrect. Please note which lights are on and off, what color the lights are, if they are steady or flashing, and if they are flashing fast, slow or intermittently. If the Internet light is out, make sure the username and password are still set in your modem, and that the protocol is still set to PPPoA. If the DSL light is flashing or out, Qwest needs to be contacted.

      Other causes can range from not waiting long enough after a power cycle and reboot, to a lost or incorrect username and password in your modem settings, to your modem defaulting to PPPoE instead of the correct PPPoA, to needing a new modem, to a DSL outage. If you need to contact Qwest, call our office first and we'll be glad to get into a 3-way conversation.

      Before calling, please check the following:
      • Check that the settings in your modem are correct.

        To do that, open up the modem interface by opening up your Web browser (Firefox, Netscape, Opera, Internet Explorer, etc.). Don't worry if it says it can't reach the server; that's to be expected if your computer isn't connected to the Internet. In the Address or Location field, type in:
            http://192.168.0.1
        then click the Return or Enter key on your keyboard. (Do not click the Go button.) (192.168.0.1 is normally the URL; however, your network may be configured differently so the URL may end in .2, .3, .4, etc.)

        Click Setup / Configuration, Basic Setup or Quick Setup.

        Often, the problem is simply the username and/or password fields are blank, or PPPoA is not selected. Make sure the username has @mm.com appended to it, that both the username and password are in the correct case.

        Please make sure your wireless encryption (WEP) is enabled and secure if you use wireless, as this can sometimes be the cause of the username and/or password fields becoming blank. Check the instructions that came with your wireless unit on how to do this.)

        Also, please make sure PPPoA (PPPoA with VC MUX on newer modems) is selected.

      • Check the cabling, especially the ethernet cable, if you use one. Pull the ethernet cable from the back of the modem and plug it back in to make sure it's connected securely. Then, pull the ethernet cable from the back of the computer and plug it back in to make sure it's connected securely.

      • Check that filtering is correct. Please check that filters are installed on all extension phones, fax lines, etc. that are also on the DSL phone number.

        All modems/routers: If you have a wireless connection, make sure the settings for your wireless unit are still in place (and make absolutely sure your wireless unit is properly secured, as this can sometimes be the cause of the username and/or password fields becoming blank and, even more importantly, you don't want uninvited visitors taking advantage of your connection). How your wireless connection is configured (and how it's properly secured) is determined by the instructions that came with your wireless unit and whomever set up your wireless network. What your WEP encryption code is set to was determined by you. Please make sure to know what your WEP code is.

        If you have networked computers: If your computers are networked, and your lights and other settings are correct, please make sure that your network is communicating properly with your DSL connection. To verify this, take your network out of the picture and have only one computer try accessing the DSL directly. To do this:

        If you use an ethernet cable:

        • Unplug the ethernet cable from the back of the HUB or switch and plug that end into the ethernet port of the one computer. (Do NOT unplug the ethernet cable from the modem; leave that in place.)

        If you are wireless:
        • Find an ethernet cable and connect one end to the ethernet port of the DSL modem and the other end into the ethernet port on the one computer.

        If you can Web browse and get mail that way, you know your DSL is fine and your network is causing the difficulty. The best person to contact in this case is your network administrator.

        If you still can't connect to the Internet, please contact us (651-681-8018).

    7. If the lights are correct, try again. If it still can't Web browse or get your e-mail, what you do next depends on what happens or doesn't happen and what type of modem you have.

    8. Again, open up your Web browser (Firefox, Netscape, Opera, Internet Explorer, etc.), and type in the URL http://204.73.34.14 then click the Return or Enter key on your keyboard. (Do NOT click the Go button.) If it brings up our home page, check that your TCP/IP settings are correct according to the instructions below.

    9. To check that your network and TCP/IP settings are correct.

      If you have a Mac with OS X:

      1. Go into System Preferences (the icon looks like a light switch with an Apple next to it)
      2. Click Networking.
      3. Next to Show, make sure it displays the settings for your type of connection (either Built-in Ethernet or AirPort).
      4. With the TCP/IP tab in the front, both bridging and PPP customers will have "Using DHCP" next to Configure.
      5. For IP address:, if you have dynamic addressing, it should say (Provided by DHCP Server).
      6. For DNS Servers:, enter 67.19.16.26 on the top line and 75.125.242.250 underneath it.
      7. For Search Domains:, enter mm.com
      8. Click Apply Now.

      If you have a PC with Windows XP:

      1. Pull up Start, select Control Panel, then Network Connections.
      2. Under Network Bridge, find the icon for your type of connection (either ethernet or wireless). Right click once on that icon, slide down into Properties, then left click once.
      3. With the General tab in the front, under "This connection uses the following items:", find Internet Protocol (TCP/IP). Click once on it, then click Properties.
      4. Under General:
        If you have dynamic addressing, make sure there is a dot next to "Obtain an IP address automatically" and "Obtain DNS server address automatically".
        If you have Static addressing, make sure the IP Address, Subnet and Default Gateway values are entered correctly. Also make sure "Use the following DNS server addresses" contains 67.19.16.26 for Preferred and 75.125.242.250 for Alternate.
      5. Click OK.

      If everything was correct on this screen but it still won't connect, try clicking Status. Under WAN is Connection. Next to Connection is the modem's connection status. To the right of that are two buttons, Connect and Disconnect. If the status is Disconnected, try clicking the Connect button to see if your modem connects.


    10. If all of the above are correct and it still doesn't work, please contact us (651-681-8018). If there's a problem with your DSL connection or your modem, we can contact the phone company with a 3-way phone call to help troubleshoot.

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