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Tech Support Home
If you don't find the answer to your question here, send E-mail to
help@mm.com or call (651) 681-8018
(9am-5pm M-F). If you need to call
outside our regular business hours, please leave a message.
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HOW TO USE WEBMAIL (SQUIRRELMAIL)
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If you want a really quick and easy way to read your e-mail
right from our home page using a Web browser -- or, if your usual
e-mail software has a problem downloading a message or an attachment --
here's what to do . . .
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How to Log In |
Read Messages | Reply |
Delete | Compose New Message
Add your domain to your e-mail address |
Vacation Message | Mail Forwarding
Sent Folder | Trash Folder |
Draft Folder | Create New
Folder | Signing Out
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If your usual e-mail software is already open, close out
of it and wait about 30 seconds before opening up Webmail.
Also make sure your usual
e-mail software will not automatically check your mail while you
are using Webmail.
- Open up the Web browser -- Firefox, Netscape, Internet
Explorer, Opera, Mosaic, Safari, etc.
- Go to
http://www.mm.com,
and click on the Webmail link in the upper left.
- Name is actually your username; enter the 3-8
character user or mailbox name you normally enter to read e-mail (in lower
case; no @mm.com on the end). You can also login with your e-mail address.
- For Password, enter your 6-8 character password (in lower
case), then click on Login.
NOTE: If you see a screen that asks if
you want the computer to remember the password, it's up to you to
check this box or not. Please remember if you are using someone else's
computer or concerned about security, you'll want to ANSWER
NO or LEAVE THE BOX UNCHECKED -- WHATEVER
INDICATES THAT YOU DO NOT WANT THE PASSWORD
SAVED/REMEMBERED.
In a few moments, you'll see a list of your e-mail messages.
When you read your mail with Webmail, you're reading your mail
directly from your mailbox on our system.
- Webmail does not automatically download the message
onto the computer you're using. You have to tell it to download the
message.
- Webmail does not automatically delete the message from
your mailbox on our system. You have to tell it to delete the
message.
- VERY IMPORTANT: If you use an e-mail address other
than your mailbox name @mm.com, you must enter that other address into Webmail
for it to appear in e-mail messages you sent and reply to ...
and for the Vacation Message to work properly. Instructions on how to do this are below.
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IF YOU USE AN E-MAIL ADDRESS OTHER THAN YOUR MAILBOX NAME @MM.COM
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If you use an e-mail address other than your mailbox name @mm.com (for example,
myalias@mm.com or me@mydomain.com)
and want it to appear in messages you send or reply to with
Webmail, that information must be entered into
Webmail. Also, if you would like the vacation message to work for
that e-mail address, it must be entered into Webmail. To do
that:
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click on Options, then Personal Information.
- Enter your desired e-mail address in the
E-mail Address field.
- Also enter your name as you want it to appear in e-mail
messages in the Full Name field. You do NOT have to enter your
full name in this field
if you don't want to. You can enter your first name and last initial;
just your first name; first initial and last name; first name and title; full name and company, etc.
- Reply To:
leave it blank if it's the same as your e-mail address.
- Signature can be left blank if you choose.
- You can leave the
other
items as they are.
- After you've entered the desired information,
you must scroll to the bottom of the page and click
Submit.
- If you have more than one e-mail address and want Webmail (and the
Vacation Message) to work for
all of them, click on Options, then Personal Information if
you're not already there, then click on Edit Advanced Identities.
Enter the Full Name and E-mail Address for the main (Default) identity, if
it isn't already there and click Save/Update. Enter the Full Name
and E-mail Address for the the next identity (Alternate Identity 1) and
click Save/Update.
NOTE: If you use an e-mail address other than one @mm.com but don't
enter anything in the
E-mail
Address field in Personal Information, Webmail cannot
include it in your e-mail messages. Also, the vacation message will
not work for that address. Your e-mail address will appear as
yourusername@mm.com by default.
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To read a message, click on the subject of that message (don't
click on
the word Subject).
To download a copy of that message onto the hard drive of the
computer you're using, click on Download this as a file,
which is centered at the bottom of the message. (Please note:
downloading a message does not automatically download the
attachment as well.)
To view or download an attachment:
If the message has an attachment that you want to view, click on
either
the name of the attachment or the word download to the right of the
attachment name. You may either save the attachment on the
computer you're using, or view it.
If Webmail has been open for a while and you wonder if you're
received any new messages, click refresh folder list on the
left-hand side.
To return to the list of messages
after reading the message, either click once on the Back button at
the top of your Web browser (not the Backspace key on your
keyboard) or click the
word INBOX
on the left-hand side.
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To reply to the message, click on Reply on the
right-hand side.
If you want your reply to go to other people as well,
don't forget to include the e-mail addresses in either the CC: or
BCC: fields.
You may either type your reply underneath the quoted message (each
line begins with a ">"), or use your cursor to move the quoted message
down and type your reply above it. Typing your reply above it means
the person who receives your reply won't have to re-read what they
wrote to you before they get to your response.
If you're not adding an attachment to the reply, just click
the Send button.
If you are adding an attachment to the reply, scroll
down to the
Attach
field and click the Browse button. Find the file, click the
Open button, then click the Add button. Once you've
added all the attachments you want to, click the
Send button.
NOTE: You'll want to keep a DRAFT of the reply,
especially if the reply is going to be long or time-consuming to
write.To keep a Draft, click the
Save Draft button from time to time.
To continue editing the message, click on the
Drafts folder if you're not already there, click on the subject of
that
particular message, then click Edit Message as New.
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To delete an individual message from your mailbox on our system,
make sure you've clicked INBOX on the left side
to see the list of
messages. Be
absolutely sure you want to delete the message, click in the
box next to the message, then click the Delete
button in the upper right. If you don't delete the message, it will still
be in your mailbox on our system the next time you read your mail.
To delete all the messages from your mailbox on our
system, first, be absolutely sure you want to delete all the
messages, click on Show All, wait a bit, click on
Toggle All.
(If there is a
message that you do not want to delete, simply click the box
next to that message to uncheck.) Click the Delete button.
Once mail is deleted (moved to the Trash folder), you need to empty
(or purge) the Trash. You can do this one of two ways:
- Click on the
Trash
folder on the left, if absolutely
sure you want to delete all the
messages, click on Show All, wait a bit, click on
Toggle All.
(If there is a
message that you do not want to delete, simply click the box
next to that message to uncheck.) Click the Delete button.
OR
If you're absolutely sure you want to delete all the
messages in the Trash and you see the word (Purge) next to
Trash, click on (Purge). If you don't see
(Purge) next to Trash, click on Trash and
make sure there's actually something in there. Or, you may need to
click on Check Mail in the upper left
of the screen. You will see the word (Purge) appear
next to
Trash on the left-hand side.
Click (Purge) .
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To compose a new message, click on
Compose. Don't forget to enter the e-mail address the
message is going to and a subject.
If you want your message to go to other people as well, don't forget to
include the e-mail addresses in either the CC: or BCC:
fields. If you want to attach a file to your message, scroll down to the
Attach field and click the Browse button. Find the file,
click the Open button, then click the Add button. Type the
message. When you're ready to send the message, click the Send
button.
NOTE: You'll want to keep a DRAFT of the message, if the
message is going to be long or time-consuming to compose. To keep a
draft, click the Save Draft button from time to time. To continue
editing the message, click on the Drafts folder if you're not
already there, click on the subject of that particular message, then click
Edit Message as New.
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TO SET UP A VACATION MESSAGE
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The Vacation Message, Auto Responder, and Mail Forwarding are all now
enabled on the same page. Follow these directions to set up the Vacation Message:
- WARNING: Please make sure to set up
the Vacation Message
correctly or it won't work and your mail will be lost:
- Turn on
the Vacation Message as close to when you need it as
possible.
- Turn off the Vacation Message as soon as you no longer need it.
- To Turn ON the Vacation message (do this as close as possible to when you need
it):
- Click on Options,
then on Mail Forwarding and Vacation Message Options.
- Do not click the box Forward? for a regular vacation message set up.
Most people will use the regular vacation message set up, so leave Forward? UNchecked,
and proceed to the next step. When in doubt, don't click it.
If you click this box, your mail will be forwarded elsewhere.
If that's what you want, click the box. If it's not what you want,
don't click the box. And if you do click this
box but don't enter a valid e-mail address in the To: field, or leave the To: field blank,
you'll end up with NO mail anywhere.
Why? Because by not entering a valid e-mail address or leaving the field blank when the Forward?
box is clicked, you've told
Webmail to forward the mail to nowhere.
- Click the box Keep a copy here? YES, definitely click this box so that it keeps
the mail received while the vacation message is set up. If you don't click this box, it won't
keep any mail received while the vacation message is set up.
- Click the box Reply? YES, definitely click this box.
This is what activates the vacation message. It means e-mails sent
to you will receive the vacation message for a reply.
- Under Subject, enter the
subject you would like for the vacation e-mail message.
- Under Message, enter the actual message.
- For Empty Reply Cache, it depends on what you need it to do.
The vacation program normally only sends a reply to each sender once a week.
If you are changing your message and want to ensure that previous senders get the new copy,
check this option.
- Scroll down and click Finish.
You have now turned ON the Vacation Message!
- To Turn OFF
the Vacation Message (do this as soon as you no longer need it):
- Click on
Options, then on Mail Forwarding and Vacation Message Options
- Wipe out everything that's entered or checked.
- Scroll down and click Finish.
- You have now turned OFF the Vacation Message.
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TO SET UP MAIL FORWARDING
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The Vacation Message, Auto Responder, and Mail Forwarding are all now
enabled on the same page. Follow these directions to set up Mail Forwarding:
- WARNING: Please make sure to set up
Mail Forwarding
correctly or it won't work:
- Click the box Forward? YES, definitely click this box. This is what
enables mail forwarding.
- Enter a valid e-mail address in the To: field.
If you don't enter a valid e-mail address in the To: field, or leave it blank,
you'll end up with NO mail anywhere.
Why? Because by not entering a valid e-mail address or leaving it blank, you've told Webmail to
forward the mail to nowhere.
- Click the box Keep a copy here? It's up to you if you want a copy kept here or not.
- Scroll down and click Finish.
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TO KEEP A COPY OF MESSAGES YOU SEND (SENT FOLDER)
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Webmail should have a Sent folder appearing on the left-hand
side by default. If it doesn't, you need to enable it. To
do this:
- Click on
Options
- Click on
Folder Preferences.
- Next to Sent Folder, make sure it says
Sent.
- Scroll to the bottom of the page and click the
Submit button.
If you do not see a Sent when you pull down the pull down
arrow next to Sent Folder, you need to create it before you can
enable it. To do that:
- Click on Folders.
- Under Create Folders, type Sent (spell it exactly like that).
- Click the Create button.
This Sent folder keeps copies of e-mail
messages you send.
Please remember that anything in the Sent folder takes up
space.
Delete the items from your Sent folder periodically,
then
delete the items from your Trash folder (or
Purge)to really
get rid of them.
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TRASH FOLDER / DRAFT FOLDER / CREATING A FOLDER
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The Trash and Draft folders should appear on the
left-side under Inbox
by default.
If either folder is missing, you can them it/them just like the
Sent folder. If necessary, you may need to create them just like
the Sent folder.
Please remember that anything in the Trash or Draft folder
takes up space. Delete the items from your
Draft and Trash folder periodically, then delete
(or Purge) the items from your Trash folder to really get
rid of
them.
You may also create your own (new) folders to organize your e-mail.
Please
remember that anything in a folder you create takes up
space.
Delete the items from this folder periodically,
then
delete (or Purge) the items from your Trash folder
to really
get rid of them.
To create a new folder:
- Click on Folders at the top between
Addresses and Options.
- Under Create folder, type whatever name you
want if you're creating a folder to save mail in.
Please remember to Capitalize the first letter.
- If you plan to have subfolders in this folder, click the box next to
"Let this folder contain subfolders".
- Leave the [None] showing and click Create.
If creating a subfolder:
- Underneath Create folder, type in the name you want for
the subfolder. Please remember to Capitalize the first
letter.
- Pull down the menu next to [None] and select the folder
under which
this new folder will be a subfolder.
- Click the Create button.
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When you're FINISHED using Webmail, click on the Sign
Out link at
the top to sign out. Always remember to sign out of Webmail.
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For more info on additional features of Webmail, click on
Help.
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PLEASE MAKE SURE YOU HAVE ANTI-VIRUS
SOFTWARE ON ALL YOUR COMPUTERS.
MAKE SURE TO RUN IT AND
UPDATE IT
FREQUENTLY!! COMPUTER VIRUSES CAN BE ACQUIRED THROUGH OTHER MEANS THAN
E-MAIL.
SOFTWARE TO COMBAT ADWARE AND SPYWARE IS ALSO A GOOD IDEA!
MAKE SURE TO RUN IT AND UPDATE IT
FREQUENTLY!!
To COMBAT ADWARE, GO HERE.
NOTE: Ad-Aware is the name of the software that corrects the problem.
Adware is the bad guy; it's not what you want. Yes, the names are
very close. A good way to remember is: You're aware you need Ad-Aware.
TO
COMBAT SPYWARE, GO HERE.
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